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St George Private Hospital recognises that engaging consumers in the design, delivery and evaluation of health care has significant benefits to clinical quality and health outcomes, the experience of care and level of satisfaction, as well as the operations of delivering care. To ensure patients/ consumers/ carers are supported by the hospital and have an opportunity to be represented in decisions concerning health care, this hospital has established a consumer representative committee as a mechanism for involving consumers in the assessment and evaluation of information and services produced and provided for patients. Expressions of interest are sought from suitable individuals for membership of the committee. For more information, please contact Kate at: AcostaK@ramsayhealth.com.au
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Our Net Promoter Score:
Net Promoter Score surveys help us to understand how well we are meeting patient expectations, and to identify any areas needing improvement.
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We have made it easier for consumers to find and understand information about our excellent patient outcomes and initiatives.
We have introduced initiatives such as the Ramsay Rule and the Speak Up For Patient Safety Program, to promote patient safety and maintain high standards of care.
Ramsay Health Care's slogan "People Caring for People" was developed over 25 years ago and has become synonymous with the way we operate our business. We recognise that we operate in an industry where "care" is not just a value statement, but a critical part of the way we must go about our daily operations in order to meet the expectations of our customers - our patients and our staff.
